FAQ
Frequently Asked Questions
Q: How long does shipping take?
A: Most orders are processed within 1-3 business days. Standard shipping takes 5-10 business days. Expedited options are available at checkout.
Q: Do you ship internationally?
A: Yes! We ship to most countries worldwide. International shipping times vary by location.
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. Items must be unused and in original packaging. Contact us at support@formd.com to initiate a return.
Q: Can I track my order?
A: Yes! Once your order ships, you'll receive a tracking number via email so you can monitor your package.
Q: What if my item arrives damaged?
A: We're sorry to hear that! Please contact us within 48 hours of receiving your order with photos of the damage and we'll make it right immediately.
Q: Are your products covered by a warranty?
A: Yes, all our products come with a manufacturer's quality guarantee. If you experience any defects, contact us and we'll replace the item.
Q: How do I choose the right size?
A: Each product page includes size guides and dimensions. If you're unsure, feel free to contact our support team for personalized recommendations.
Q: Can I change or cancel my order?
A: Orders can be modified or cancelled within 2 hours of placement. Contact us immediately at support@formd.com if you need to make changes.